Who do I contact for support or help?

Contact us by sending us a message using our convenient online contact form. If you encounter any questions as you fill out the online tax extension application, you can click on the “Live Support” icon at the top right corner of any page on the website to talk directly to one of our customer support specialists. You can also send us an email at [email protected]. Note that this e-mail address is protected from spambots, and you need JavaScript enabled to view it. All emails are answered within 24 hours. All FileLater support is free of charge.

What if I am unable to login to my account?

If you are having trouble accessing your information, try our “Reset Password” tool to change your password. If that does not work, please click on the “Live Support” icon at the top right corner of any page on the website to talk directly to one of our customer support specialists, or send us an email at [email protected]. This e-mail address is being protected from spambots and you need JavaScript enabled to view it. All methods of support are free of charge.

What could cause my tax extension to get rejected by the IRS?

Filing for a federal tax extension is “automatic” which means as long as your information is submitted accurately and on time, you will be approved by the IRS. Note that most rejections occur when personal information does not match IRS records. If you had a recent name change or you moved and the IRS records are different than what you submit, you may be denied and have to resubmit your information before your IRS extension can be approved.

Am I able to revoke or cancel an online payment made to the IRS?

To revoke or cancel an EFW payment, contact the IRS e-file Payment Services at 1-888-353-4537. Cancellation requests must be received no later than 11:59 p.m. ET two business days prior to the scheduled payment date. If there is a change to the bank account information provided on the return or form, call this number to cancel the scheduled payment. Note that once your extension is accepted, the information pertaining to your payment (such as account information, payment date, or amount) cannot be changed. If changes are needed, your only option is to cancel the payment and choose another payment method. If a payment is returned by your financial institution (e.g., due to insufficient funds, incorrect account information, closed account, etc.) the IRS will mail a Letter 4870 to the address they have on file for you, explaining why the payment could not be processed and providing alternate payment options. If your financial institution is unable to process your payment request, you will be responsible for making other payment arrangements – you will also be responsible for any penalties and interest incurred. Make sure to contact your financial institution immediately if there is an error in the amount withdrawn.