This policy applies to information we collect about visitors to the FileLater website. This policy applies both to current and former customers of FileLater as well as to those visitors to the FileLater website who do not become customers of FileLater. This policy does not apply to any of our affiliates, which may be subject to different regulations and/or may have different operating practices. Before doing business with any of our affiliates, you should consult their respective privacy policies.
When you visit www.FileLater.com, we may collect personal information about you from the following categories and sources:
- Information we receive when you create an account or request services or information from us or companies with whom we have business relationships, or when you complete surveys or polls, such as your name, address, e-mail address and payment or billing information.
- Information to prepare your application for an extension of time to file your tax return or for other services.
- Information we receive when providing technical or customer support for you.
- Information you otherwise provide to us.
In order to prepare your application for an extension of time to file your United States federal tax return and to file your application for an extension, we collect information about you, such as your name, address, and social security number or tax identification number, as well as your estimate of your total tax liability, your total previous tax payments, your estimate of the balance due, and other information. Collectively, this information is known as “tax extension information”.
We also may employ a software technology called clear gifs (also known as web beacons), that help us better manage content on our site by informing us what content is effective and which pages visitors view. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Like cookies, clear gifs are not tied to users’ personally identifiable information.
Like most standard website servers, we use log files. Information collected in log files may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. This information is not personally identifiable. When you use certain online tax services, IP addresses are tied to personally identifiable information to enable users to file or transmit tax returns to the Internal Revenue Service.
Advertising networks that serve ads on our website may assign a different cookie to you. The information collected is anonymous and is not linked to your personal information. These cookies may be used to select which ads you see and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which FileLater does not control.
We do not sell or rent your personal or tax return information to anyone, and we do not share your personal or tax extension information with anyone outside of FileLater for their promotional or marketing use. We may, however, use this information to contact you in the future to tell you about products or services we believe will be of interest to you. We may also use your email address to send you information on behalf of any of our sponsors.
FileLater uses your personal information to manage your account, to contact you and to operate, improve, and deliver our services, including our website. We use your personal information to provide you with information and services you request and to tell you about FileLater products and services. We use your personal information to charge you for the services you purchase. We use the contact information you provide to communicate with you. We use your tax extension information to prepare and file your application for an extension of time to file your return, and to provide related assistance and services.
You may use FileLater services to assist you with the preparation and electronic filing of your application for an extension of time to file your tax return. "Tax extension information" is information that you provide to prepare a an application for an extension of time to file your tax return using FileLater. The use and disclosure of tax extension information may governed by Section 7216 of the Internal Revenue Code and many state codes and regulations. FileLater discloses or uses your tax return information only in accordance with applicable laws.
As part of the tax filing process, the IRS requires FileLater to request the e-mail address of the person electronically filing a tax extension application and, if an email address is collected, provide it to the IRS. As a method for detecting fraud in connection with the electronic filing of tax extension applications transmitted via the Internet, the Internal Revenue Service ("IRS") requires FileLater to provide to the IRS the Internet Protocol ("IP") information (e.g., IP Address, IP Date, IP Time and IP Time Zone) of the computer from which the return originated associated with that tax extension application.
During the customer service and technical support process, we request certain personal information including your name, address, phone numbers and e-mail address. We use this personal information to contact you to answer your question or resolve your issue. We may send you a follow-up survey. We do not use this information to tell you about additional products and services.
We offer various Internet Chat services, for example, to speak with a support representative. Internet Chat transmissions are encrypted but you should not supply more personal or tax information than is required to address your specific issue A transcript of the session is generated and retained, and may be used to resolve current and potential future questions or issues.
We retain copies of your completed and filed tax extension application as required by IRS and state regulations. This information may also be used to provide you with a copy of your tax extension applications for your convenience.
We may use service companies on our behalf to perform services for you but these companies are not allowed to use your information for their own purposes.
We may disclose your information to affiliates or non-affiliated third parties when we have a good faith belief that such disclosure is required by law. This may occur in connection with a court order, legal process, or other judicial, administrative or investigative proceeding that produces a request for information from FileLater.
We may disclose aggregate information compiled using your personal information that does not identify you individually or personally. This may include, for example, the total number of visitors to our website from a particular state, or the average age of a user of our website.
Should we sell, merge or transfer any part of our business, part of that sale may include your personal information. If so, you will have the opportunity to ask not to receive promotional materials following any change of control.
Collection and use of Children’s Personal Information
Because of the financial nature of the services we provide, we do not market our website to children under the age of 13, nor do we knowingly collect information from children under the age of 13.
Links to other websites
This website may contain links to third-party sites or offers for products or services from third parties, such as those of our business partners and online advertisers. Because FileLater does not control the information policies or practices of these third parties, you should carefully review their privacy policies to learn more about how they collect and use personal information.
Changes to our Privacy Statement
Communication with us about Privacy
If you have privacy-related questions that are not addressed here, please contact the Privacy Team or write to us at:
Privacy Team - FileLater
222 Kearny Street; Suite 550
San Francisco, CA 94108